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The articles A bit more bite by John Cassidy and Paul Clarke and Computer says 'no' by Allison Plager caused me some amusement.
I registered as an agent in March 2008 and received a user ID and agent ID, and a list of my clients' UTR numbers together with some I did not know, but was unable to proceed any further.
Calls to the helpline were less than helpful. In August I tried to re-register with a new user ID and now when I try to enter the Gateway I am told that they cannot find me!
I have written to customer operations, in desperation, but have met with no response.
How can HMRC say 'they are trying to provide better customer service, greater effectiveness and improved efficiency' (as mentioned in John Cassidy and Paul Clarke's article)?
Frustrated
