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The joint initiative steering group on HMRC service delivery has announced steps to improve the department’s debt management processes.
The changes, which are expected from late summer, include a dedicated hotline for agents to use when there a field force collector at a client’s premises, and an unspecified “new technology” for the Revenue’s field force that allows officers on debt-collection calls receive up-to-date information.
The joint initiative steering group on HMRC service delivery has announced steps to improve the department’s debt management processes.
The changes which are expected from late summer include a dedicated hotline for agents to use when there a field force collector at a client’s premises and an unspecified “new technology” for the Revenue’s field force that allows officers on debt-collection calls receive up-to-date information.
Patrick Stevens a former president of the Chartered Institute of Taxation one of the organisations that works with the taxman on the steering group said he was surprised at how little understanding outside HMRC there is of their debt management and banking (DMB) team given it is a key part of the department’s operation.
He added “Working with the DMB in recent months through a mix of meetings visits articles and even a webinar has helped...
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