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Issue:
4932
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Categories:
Comment & Analysis
, Association of Revenue and Customs
, HMRC powers
, HMRC staffing
, Investments
, Policy
Towards a world class tax authority
Key points
- Changes required to make HMRC an effective tax authority both in terms of collecting the tax that is due and in being a vital part in a functioning economy.
- Investment in HMRC’s customer service is necessary to improve voluntary compliance.
- HMRC’s aging workforce is a matter of particular concern at the most senior grades.
- How can AI be harnessed to improve customer service and compliance?
- An investment of £900m could produce additional funds for government of more than £11bn over the course of a parliament.
The Association of Revenue and Customs (ARC) the union that represents senior civil servants in HMRC held a parliamentary launch event in mid-March to mark the publication of its report Funding the Nation: Optimising HMRC (tinyurl.com/arcreportftnoh). Many of the report’s themes were picked up in the plenary speech by Loz Hutton (president of ARC) before the session opened out...
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