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Online tool helps track enquiry status

10 September 2012
Issue: 4370 / Categories: News , Admin
Agents and PAYE taxpayers can follow progress of HMRC activity

Tax agents and PAYE taxpayers can use a new digital tool to find out when they can expect to receive an HMRC response to an enquiry.

The progress tracker, called Where's My Reply?, can be used to find out when the taxman will:

  • pay a taxpayer’s income tax refund;
  • reply to a general income tax enquiry;
  • provide a copy of individual information, such pay and tax details; and
  • send official forms or stationery.

Tax advisers are also able to check how long it will take the Revenue to register them as an agent to use the department's online services, process an application for authority to act on behalf of a client, and amend details as a registered agent.

HMRC expect to add more subjects to the tracker in due course.

 

Issue: 4370 / Categories: News , Admin
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