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News - Parliament

25 January 2006
Categories: News
Contact centres; Advertising campaign

Advertising campaign

HMRC spent £3 million on television advertising and £4.5 million on press, radio, printed and ambient media with regard to their self assessment awareness campaign in 2004-05.
Hansard, 17 January 2006, vol 441, no 94, col 1208w

Contact centres

'Callers to HMRC contact centres usually get through on the day they try though callers at the busiest times may have to try more than once', said Dawn Primarolo in reply to a written question concerning calls to contact centres. She said that in November 2005, HMRC estimated that 99% of callers spoke to an adviser on the day they called. Calls are only rarely aborted by HMRC, where the caller is 'abusive'. This information did not include calls to the St Austell orderline and the online services helpline.
Hansard, 17 January 2006, vol 441, no 94, col 1205w

Categories: News
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