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HMRC are withdrawing their priority fax service. For some time they have provided a means of dealing with missing unique transaction reference numbers (UTRNs) by advising taxpayers to use the priority fax process.
It was introduced originally when an IT fault was discovered, causing many UTRNs to be stuck in the system.
This, coupled with manual keying backlogs, meant that HMRC had to offer customers a way of re-presenting SDLT1s without incurring penalties.
As neither of these issues remain a problem, HMRC will no longer offer the priority fax service from 31 March 2008.
They are asking taxpayers whose returns are not on the system to send either a copy of the original return or a new one to Netherton.
This is only relevant to taxpayers who use paper returns.
