HMRC has moved to make its online services more user-friendly, particularly for people with disabilities.
The department has updated its Equality Impact Assessment of IT Accessibility report to recognise that the Revenue could do more to improve IT access, especially for the disabled, and it sets out areas in which improvements are planned to be made.
The newly revised document includes the views of HMRC staff members and taxpayers, following the consultation exercise conducted after the release of the original report last October.
It also provides guidance on how the Revenue has responded to such comments - and it hopes to further involve disabled people in the development and testing of new IT systems and services.
Sean Smith of HMRC’s information management services said: ‘Accessibility is important to HMRC. We want to get it right. Work has been going on for some years to improve the accessibility of our IT systems, to enable us to provide a better service for our disabled customers and staff.
‘However, we accept that there is still room for improvement and are working hard to make these happen.’