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Computer says 'no'

09 September 2008 / Allison Plager
Issue: 4175 / Categories: Comment & Analysis , Admin
Submitting self assessment returns online has not been as easy as it has in past years. ALLISON PLAGER finds out more


  • Coping with new deadlines and a new look return.
  • Rejected returns has been a much bigger problem than usual in 2008.
  • Increased numbers of support calls to proprietary software suppliers.
  • Communicating HMRC workarounds to users.

So far 2008 has been a difficult year for online filing of self-assessment tax returns. Perhaps it is best to gloss over the problems experienced by many taxpayers trying to file 2006-07 returns using HMRC's SA Online system at the end of January but filing of 2007-08 returns has not exactly gone smoothly either.

The new tax year saw tax advisers having to cope not only with major legislative changes - for example the new capital gains tax and domicile and residence regimes - but they have also had to familiarise themselves with the new deadline for filing paper self...

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