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03 November 2009
Issue: 4230 / Categories: Forum & Feedback , Admin
How to negotiate problems with HMRC’s central agent authorisation process. Do these have to be dealt with on a client-by-client basis?

For quite some time now we have sent our forms 64-8 for new clients to HMRC’s central agent authorisation team in Longbenton.

However we never received any acknowledgement or reply. Indeed if we attempt to access the records of that client online possibly many months later we learn that the said person has not been recorded as a client of ours.

If we query this with the local tax office their reply is that for each new client we need to telephone the online helpdesk on 0845 605 5999.

Do we really have to make that call on a client-by-client basis? While an immediate review of an account online can answer a query and therefore save costs for HMRC and ourselves the necessity to call the helpdesk as a preliminary and then await developments will cancel out any benefit.

Several years ago we...

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