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Cause and effect

07 August 2012 / Allison Plager
Issue: 4365 / Categories: Comment & Analysis
The latest report from the Adjudicator’s Office is scrutinised by ALLISON PLAGER


  • Complaints about PAYE increase by 114%.
  • Some 15 246 enquiries received.
  • Most complaints concern tax credits.
  • All recommendations accepted.
  • Restrictions on what can be investigated.

Complaints to the Adjudicator about PAYE were up by 114% during the last half of 2011/12 compared with 2010/11.

This will not come as a surprise to most people when they recall the problems that came to light in autumn 2010 with HMRC’s PAYE reconciliations.

Let’s not forget tax credits which because of the nature of their administration always present a lot of difficulties. Complaints about these also increased although only by 20%.

In 2011/12 the Adjudicator’s Office handled  a total of 15 246 enquiries and resolved 1 133 complaints.

However although more enquiries (385) were handled than in...

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