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Collection process

25 February 2014 / Mark Wilson , Mike Dennis
Issue: 4441 / Categories: Comment & Analysis , Admin

HMRC’s debt-handling methods face the 21st century

KEY POINTS

  • A centralised process has been replaced by a flexible field officer force.
  • The rise and fall of the time to pay system.
  • The increased use of distraint over winding up processes.
  • New debt collection methods were announced in Budget 2013.
  • Bringing in the private sector to assist in tax recovery.

The tax gap from non-payment is around £4bn a year. To reduce this HMRC need a 21st century debt management system that is efficient and robust in its tax collection while still showing an understanding attitude towards individuals or companies that have some difficulty in paying.

Some look back with a mixture of fondness and amazement at the old days in the 20th century when the two bastions of tax administration the Inland Revenue and HM...

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