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Digital progress

28 October 2014 / Allison Plager
Issue: 4475 / Categories: Comment & Analysis , Admin , Avoidance , Investigations , Online , Self assessment

HMRC plan to make even greater use of technology


  • Most interaction with taxpayers will be digital from 2018.
  • Each taxpayer will have a secure personal mailbox.
  • Assistance will be given to taxpayers to help them go digital.
  • HMRC employees’ digital skills will be developed.

Love it or loathe it digital is the future certainly in HMRC’s eyes. Dealing with taxpayers electronically has long been an intrinsic part of the department’s strategy and it has met with considerable success.

Most businesses have no choice but to submit corporate and VAT returns electronically but for individual taxpayers the choice to file a return on paper still exists. Most choose to file online: 84.5% of all such returns for 2012/13 were submitted this way.

HMRC have published an update on their plans HMRC Digital Strategy: 2014 in...

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