Duplicate records
HMRC have installed a fix for duplicate records. Employers are advised that, if the start date for a new employee has changed, they should update their payroll system but not submit a second start date on the full payment submission (FPS).
Further problems arise for employees leaving their job if the leaving date changes or they change their minds and stay. Occasionally employees are set up as leavers due to a manual error.
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Please reach out to customer services at +44 (0) 330 161 1234 or 'customer.services@lexisnexis.co.uk' for further assistance.
