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Reflections from within

31 May 2016 / Ian Young
Categories: Comment & Analysis

The current arrangements to set out and monitor taxpayer rights and obligations.


  • Charters came to the fore of UK government policy in the early 1990s.
  • The 2016 Your Charter for taxpayers was published in January.
  • HMRC must focus on customer service.
  • Publication of the charter annual report should coincide with other HMRC reports.

The latest taxpayer charter called Your Charter was published on 12 January 2016 coinciding with HMRC’s annual report on the previous one covering the year to 31 March 2015.

In his article ‘Poor reflection’  Philip Fisher discussed the new version of the charter. He was critical of the wording of the latest version comparing it unfavourably with the original one the Taxpayer’s Charter launched in 1986. He questioned whether the wording in the 2016 charter was sufficiently supportive of the rights of the taxpayer and suggested...

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