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Has HMRC been over-ambitious with its modernisation plans?


Too much, too soon?



  • HMRC is planning to close most of its offices and move to 13 regional ones.
  • No break points have been factored into the new contracts.
  • The Mapeley deal lingers in the background.
  • HMRC must define how the move to regional centres will reduce costs and improve service.

At November 2016 HMRC had more than 200 properties across the UK of which 170 were office buildings. In 2015-16 the cost of accommodating its 58 600 full-time equivalent employees was £269m – or 8% of its total running costs. These figures are due to change.

HMRC’s plans to reduce its estate are well known. As announced in November 2015 those 170 offices will be replaced by 13 regional centres supported by four specialist sites and a central...

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