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HMRC’s needs enhanced help service

06 February 2018 / Gillian Wrigley , Meredith McCammond
Issue: 4634 / Categories: Comment & Analysis

Helping hand


  • Do not dismiss HMRC as a source of help for taxpayers.
  • The needs enhanced support service can help with many areas of personal tax and tax credits.
  • In 2016-17 the service received more than 100 000 calls.
  • Tax Help for Older People and TaxAid can also assist.

Just as you are recovering from the self-assessment deadline a friend calls to say their brother is having trouble with his tax affairs and asks whether you could take a look.

This is not uncommon – most of us are approached at some point in our careers to help a vulnerable friend or relative. Or perhaps a client who has a tax problem outside your immediate area of authorisation cannot afford to pay you to extend your services?

Assisting in such circumstances is often straightforward...

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