.png)
.png)
Digital by default
Key points
- An effective digital system must thoroughly test the user journey and involve human contact where necessary.
- HMRC is having success with some digital processes such the HMRC app and the HMRC digital assistant.
- The single customer account could be far more transformational to UK tax administration than MTD opening up new possibilities for joining up data and for pre-population.
- HMRC is committed to including agents from the outset in the design and implementations of new services.
- It is important for HMRC to work together with stakeholders to deliver the best results.
On 15 February HMRC published a summary of the responses to its March 2023 consultation Simplifying and modernising HMRC’s income tax services through the tax administration framework review (tinyurl.com/HMRCresponse15feb). The consultation covered three main areas: improving PAYE processes moving to digital registration for income tax self assessment and implementing a digital...
Alternatively, you can register free of charge to read a limited amount of subscriber content per month.
Once you have registered, you will receive an email directing you back to read this item in full.
