Taxation logo taxation mission text

Since 1927 the leading authority on tax law, practice and administration

Digital by default

11 March 2024 / Paul Aplin
Issue: 4928 / Categories: Comment & Analysis , digital services , PAYE , Admin
Digital by default

Key points

  • An effective digital system must thoroughly test the user journey and involve human contact where necessary.
  • HMRC is having success with some digital processes such the HMRC app and the HMRC digital assistant.
  • The single customer account could be far more transformational to UK tax administration than MTD opening up new possibilities for joining up data and for pre-population.
  • HMRC is committed to including agents from the outset in the design and implementations of new services.
  • It is important for HMRC to work together with stakeholders to deliver the best results.

On 15 February HMRC published a summary of the responses to its March 2023 consultation Simplifying and modernising HMRC’s income tax services through the tax administration framework review ( The consultation covered three main areas: improving PAYE processes moving to digital registration for income tax self assessment and implementing a digital...

Only subscribers may read the full article

Alternatively, you can register free of charge to read a limited amount of subscriber content per month.
Once you have registered, you will receive an email directing you back to read this item in full.
Download the exclusive Xero
free report here.

New queries
Please email any questions you might have

back to top icon