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Repositioning ‘non-technical’ training

08 March 2022 / Alex Shacklock
Issue: 4831 / Categories: Comment & Analysis
Repositioning ‘non-technical’ training

Key points

  • Non-technical skills are essential – a differentiator.
  • In reality few tax professionals value non-technical training.
  • Firms need to identify and create processes to incentivise the application of learning.
  • Best results occur when the senior level actively promotes non-technical training.
  • Firms should include non-technical learning in promotion criteria to emphasise their importance.

Let me begin by being open. A huge part of the work we do to support professional services firms is the creatively titled ‘non-technical’ training (which is still a whole lot better than the often used term ‘soft skills’).

In our opinion non-technical skills are absolutely essential in helping the modern tax professional develop their career create more value and have more impact with clients and their teams. Most professionals are technically strong and are able to compute or process the right answer. The non-technical skills help them to add context to the computation ...

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