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No one is perfect
Key points
- HMRC considered it did everything it could in the circumstances to prevent fraudulent Covid support scheme claims.
- The department has the resources to offer ‘decent’ rather than ‘brilliant’ customer service.
- Digitalisation would reduce taxpayer error and should not be delayed further according to HMRC.
- Effect of the new off-payroll working rules on workers.
- Criminal prosecutions are reserved for the most serious fraud cases.
- The high income child benefit charge presents challenges for HMRC and taxpayers.
The House of Commons’ Treasury committee recently met to hear about the work of HMRC (tinyurl.com/hoctcfeb). It wasted no time with niceties other than to invite the witnesses – Jim Harra HMRC chief executive; Penny Ciniewicz director general for customer compliance in HMRC; and Angela MacDonald deputy chief executive – to introduce themselves but launched into questions on fraud and error rates in the Covid-19 support schemes....
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