Sharron West is director of tax at TaxAid, a national charity giving free, independent, expert tax advice to people on low incomes. In 2025-26, its staff and 290 volunteer tax professionals helped 20,707 people. She can be contacted by email: sharron@taxaid.org.uk or tel: 020 3747 9014. To volunteer, support or refer, visit taxaid.org.uk. TaxAid won the Tolley’s award for outstanding contribution to taxation in 2025-26 by a not-for-profit organisation.