From Taxation.co.uk, 20 November: 'The department’s letter informs recipients that their names and contact details will be passed to a ‘completely independent research company’, with the aim of exploring ‘customer experiences’ of the ODF via interviews expected to ‘take between 45 minutes and an hour’.' From The Daily Telegraph, 21 November: 'Now the taxman's letter informs "a couple of hundred" recipients that their details will be passed to a "completely independent research company'', with the aim of exploring "customer experiences" of the ODF via interviews expected to "take between 45 minutes and an hour".'