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Members of the Chartered Institute of Taxation (CIOT) are to get their own HMRC helpline aimed at providing answers about alternative dispute resolution (ADR) – but only for a day.

The dedicated service will be offered by the Revenue at the end of this month, on a date yet to be confirmed, with the aim of increasing awareness and understanding of the ADR system.

Making use of the alternative dispute resolution process

HMRC have revealed details of plans to continue its alternative dispute resolution (ADR) system for large and complex cases.

The announcement comes just a week after it was confirmed that ADR had become part of the Revenue’s daily business for handling disagreements with small and medium-sized enterprises and individual taxpayers.

Over 400 applications from individuals and small firms

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