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Finding the way

30 June 2009
Issue: 4212 / Categories: Forum & Feedback , taxpayers charter , Admin
'"Computer says no" routine is now the norm at HMRC'

As suggested by Andy Wells in his article The vision thing there is a crying need to debate HMRC’s Purpose Vision and Way.

HMRC has disintegrated; it has lost touch with taxpayers and the respect of the professions.

As regards ‘service’ the ‘computer says no’ routine of Little Britain is now the norm. The HMRC chat lines are an embarrassment.

Inspectors do not know the rules or if they do seem to know them too often they choose not follow them and they deliberately break them.

In the last year HMRC seriously proposed rewriting the accounting standard – the FRSSE – for all small company accounts but not those for partnerships sole traders or large companies.

If the HMRC proposal had been adopted the new style accounts would have resulted in the measurement of business performance for all small companies...

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