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PAC report on HMRC’s performance

04 December 2018 / Allison Plager
Issue: 4675 / Categories: Comment & Analysis

Under pressure


  • The House of Commons’ Public Accounts Committee published its report on HMRC’s 2017-18 performance.
  • HMRC has deprioritised action to reduce error and fraud in tax credits because they are being replaced by universal credit.
  • The committee is concerned that HMRC has a limited understanding of whether some reliefs represent value for money.
  • Poor PAYE administration by some employers is causing problems for employees.
  • More detail should be made available on the time callers spend listening and responding to automated messages.

HMRC is deprioritising existing projects and day-to-day services as it prepares for the UK’s departure from the EU. But the House of Commons’ Public Accounts Committee is concerned that ‘the cracks are showing’ as the department comes ‘under pressure’.

In its report HMRC Performance in 2017-18 (

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