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ARC report – making HMRC a world class tax authority

Towards a world class tax authority

Key points

  • Changes required to make HMRC an effective tax authority both in terms of collecting the tax that is due and in being a vital part in a functioning economy.
  • Investment in HMRC’s customer service is necessary to improve voluntary compliance.
  • HMRC’s aging workforce is a matter of particular concern at the most senior grades.
  • How can AI be harnessed to improve customer service and compliance?
  • An investment of £900m could produce additional funds for government of more than £11bn over the course of a parliament.

The Association of Revenue and Customs (ARC) the union that represents senior civil servants in HMRC held a parliamentary launch event in mid-March to mark the publication of its report Funding the Nation: Optimising HMRC ( Many of the report’s themes were picked up in the plenary speech by Loz Hutton (president of ARC) before the session opened out...

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