![63960](https://www.taxation.co.uk/images/default-source/woodwing/63960.png?sfvrsn=aa0b4a5b_2)
Key points
- HMRC’s online checking service is for individual taxpayers only.
- Statistics show that paper returns are dealt with faster than online ones.
- Taxpayers have no recourse for the time it takes for HMRC to respond to their queries – unlike HMRC for example with FA 2008 Sch 36 notices.
- Does the department have adequate resources to deal with taxpayer correspondence?
When it comes to HMRC response times is it a case of ‘do as I say not as I do’?
HMRC launched its new service in September to enable taxpayers to check online when they can expect a response to a query raised. The timescales for a response are disturbingly long as is the fact HMRC apparently now considers long delays so normal that it has an online checker dedicated to calculating them (tinyurl.com/hmrccwer).
The service produces some intriguing results...
Please reach out to customer services at +44 (0) 330 161 1234 or 'customer.services@lexisnexis.co.uk' for further assistance.