J Herbert (TC4395)
HMRC will spend £45m to improve their call-handling performance, the department has announced.
The funds will pay for 3,000 additional staff to join public-facing service teams, which will be further expanded by around 2,000 Revenue employees transferred from other areas to help in the run-up to the tax credits deadline on 31 July.
The department has also bought new equipment that allows calls to be switched to offices outside of contact centres, allowing more HMRC workers to answer the phone.
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